Return & Refund Policy

At Litzelle.com, your satisfaction is our top priority. If you're not completely happy with your purchase, we offer a hassle-free 30-day return policy. Please review the details below to ensure a smooth return and refund process.

Return Eligibility
Items must be returned within 30 days of receiving your order. Products must be in their original condition, unworn, unwashed, and with all tags attached. Items that are damaged, altered, or missing tags are not eligible for return.

Free Return Shipping
We offer free return shipping for all orders within the UK. Once your return request is approved, we will provide you with a prepaid return label.

How to Initiate a Return
To begin the return process, please contact our customer service team at support@litzelle.com with your order number and details of the item(s) you wish to return. Our team will guide you through the process and provide a return label.

Refund Processing
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days to the original payment method. Please note that depending on your bank, the time it takes for the refund to appear in your account may vary.

Exchanges
Currently, we do not offer direct exchanges. If you would like a different size or color, please return your original item for a refund and place a new order.

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at support@litzelle.com. We will resolve the issue promptly by arranging for a replacement or issuing a refund.

Non-Returnable Items
Gift cards and final sale items are not eligible for return.

Contact Us
If you have any questions or need assistance with your return, feel free to reach out to us at:

Email: support@litzelle.com
Phone: +44 7457 412706
Address: 146A High St, Sevenoaks TN13 1XE, UK

Business Hours:
Monday - Friday: 9 AM - 5 PM (UK Time)

We are committed to ensuring you have a positive shopping experience with Litzelle.com.