FAQs
At Litzelle.com, we want to make your shopping experience as smooth as possible. Below are some frequently asked questions to help guide you through our services.
1. What is your return policy?
We offer a 30-day free return policy. Items must be in their original condition with tags and packaging intact. For more information, please refer to our Return & Refund Policy.
2. How do I initiate a return?
To start a return, contact our customer service team at support@litzelle.com. We will provide you with a return shipping label and further instructions.
3. How long does it take to process a refund?
Once we receive your returned items, refunds are processed within 5-7 business days. Refunds will be issued to the original payment method used during purchase.
4. Do you offer free shipping?
Yes, we offer free standard shipping on all orders within the UK. Orders are typically delivered within 3-5 business days after being processed.
5. Can I change my shipping address after placing an order?
If you need to update your shipping address, please contact us at support@litzelle.com within 12 hours of placing your order. After processing, address changes are not possible.
6. Can I cancel my order?
You can cancel your order within 12 hours of placement by contacting us at support@litzelle.com. Orders that have been processed or shipped cannot be canceled.
7. What payment methods do you accept?
We accept a range of payment methods including:
- Credit/Debit Cards: Visa, MasterCard, American Express, Discover
8. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to monitor your order’s progress.
9. Do you ship internationally?
Currently, we only ship to addresses within the United Kingdom. We do not offer international shipping at this time.
10. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately at support@litzelle.com. We will resolve the issue by offering a replacement or refund.
Contact Us
If you have any other questions or need further assistance, feel free to contact us at:
Email: support@litzelle.com
Phone: +44 7457 412706
Address: 146A High St, Sevenoaks TN13 1XE, UK
Business Hours:
Monday - Friday: 9 AM - 5 PM (UK Time)